1. Within the first 28 days from the date of receipt of Product, you can ask us to exchange or return the product if the product meets the following conditions:
– Product has XOR’s defect
– Products returned are not gifts, samples, sponsored Product
– Except for product defects caused by XOR, your product in the same condition and included accessories that you received it. It must also be in the original packaging (if any).
2. As soon as we receive your request for an exchange/return, we will conduct an information check, check Product for defects remotely or Product must be sent to us for inspection if necessary within the period of time we request. After the test results are available, we will also notify you of the approval or rejection of your exchange/return.
3. Once your return or exchange request is accepted and approved, within 30 days we will send a new product or refund based on the original payment method or agreed payment method other.
4. Product benefits include but are not limited to a purchase discount card, gift cards will continue to be carried forward if you choose to exchange for a new product and will expire if you return the product.
5. After the time limit for exchanging and returning products, product defects will apply according to the Warranty Policy.
6. If you need to exchange Products for other reasons, you are only allowed to exchange Product of the same Product or with a higher total Order value. Please email us at [email protected] or contact the store where you buy Product directly for instructions.
6.1 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6.2. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
6.3. If you are shipping an item over £61, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


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