Intelligent Craftmanship
Timeless care

Phone dismantling

The phone is dismantled and examined by a XOR technician.

Bonded condition checking

Phone will be observed strictly by our technician to ensure no mold, oxidation, or malfunction is presented.

Back checking

Screws in the back are removed and proceed to check logo and backside leather.

Inside components examination

The phone inside components undergo another test to ensure the tamper-evident seal, battery, chip are intact.

A guarantee of global quality standard

In case there is any foreign object or sign of damage, swelling, or broken, the technician would check and assess the situation, then proceed to clean, adjust or replace the component in order to meet our global quality standard

Assembling

After being cleaned, dried or replaced, the components are reassembled  in compliance with the procedure standard. The titanium case and ceramic parts are hand-polished once reassembled, the seal will be put once all finished.

Firmware checkup

We will proceed to update your phone into the latest update of firmware, and verify all functions performances.

Hand over the device

At the end of the service procedure, the device is handed over to you in a XOR service box*

(*) This may differ in different market